Last Updated: December 15, 2025

1. What does this Privacy Policy mean for me?

To make sure your online services, subscriptions, and digital products arrive without a hitch, we'll need your email address or some personal info, and this concerns Privacy Policy. This simple guide explains what data we collect and how we use it, following the strict rules of the EU's GDPR.

Your access or use of our Services (or any products) signifies your agreement to the practices detailed in this Privacy Policy regarding the collection, use, and disclosure of your information.

2. What Information We Collect & Why

We only collect data we need to get your courses, downloads, and newsletters to you. Under the GDPR, we must have a legal reason (Legal Basis) for everything we collect.

A. To Deliver Your Courses and Products

We collect this data because it's required to deliver the services you purchased (Legal Reason: Fulfilling Our Contract with You).

• Your Account Details: Your Name, Email, Password, and Phone Number.

  • We Use This For: Setting up your learning account, sending you course links and digital downloads, and providing customer support.

• Payment Details: Your billing address and transaction information.

  • We Use This For: Processing your payment. Note: Your full credit card number is never stored on our servers; it's handled securely by trusted partners (like Stripe or PayPal).

B. For Our Newsletter and Marketing

• Your Email Address (for Newsletter/Offers):

  • We Use This For: Sending you updates, new course announcements, and special offers. We only do this with your Permission (Consent). You can easily click 'unsubscribe' at the bottom of any email to stop at any time.

C. To Keep the Website Running Smoothly

We collect technical data to keep our site fast and secure (Legal Reason: Our Legitimate Interest in running a great website).

• Website Use Data: Your IP address, device type (phone/laptop), and which pages you view or lessons you spend time on.

  • We Use This For: Tracking performance, fixing technical issues, preventing fraud, and making sure our course platform works well on all devices.
    
    

3. When We Share Your Information

We never sell your Personal Information. We only share it when absolutely necessary to run our service;

• Service Partners: We share data with other companies that help us run our platform:

  • Sending emails and newsletters.

  • Hosting the course videos and files.

  • Processing payments (e.g., Stripe/PayPal).

  • Analysing website traffic (to improve courses).

• Legal Reasons: If a court order or law requires us to share information, we must comply.
  
  

4. Your Rights Over Your Data (GDPR Rights)

If you are an EU, EEA, or UK user, you have powerful rights. Just email us with any questions : contact@classymandarin.com.

• Right to See Your Data (Access): You can ask for a copy of all the information we hold about you.

• Right to Fix Your Data (Rectification): If any of your details are wrong, you can ask us to correct them.

• Right to Delete Your Data (Erasure): You can ask us to delete your personal information, though we may have to keep some records (like payment history) for tax reasons.

• Right to Stop Marketing (Object): You have an absolute right to object to receiving any direct marketing emails from us.

• Right to Move Your Data (Portability): You can ask us to give you your data in a simple, readable format so you can move it to another service.

• Right to Complain: You always have the right to complain to your local Data Protection Authority if you think we have misused your data.
  
  

5. Security and Global Transfers

• Data Security: We use strong security tools (like encryption and keeping your identity separate from sensitive data) to protect your information from hackers.

• Data Retention: We only keep your information for as long as you use our courses or as long as required by law (e.g., keeping financial records). After that, we securely delete it.

• International Transfers: Since we use servers worldwide, your data may be transferred outside the EU/EEA. When this happens, we use the European Commission's Standard Contractual Clauses (SCCs), which are strict legal rules that force the recipient to protect your data to EU standards.
  
  

6. Children's Privacy

While our Chinese courses are made for everyone, we will not collect Personal Information from children without parental consent, Request for Deletion: If you are a parent or guardian and become aware that your child has provided us with Personal Information without your consent, please notify us so we can promptly delete the information from our records.

7. Policy Updates

We may update this policy. When we make big changes, we will post the new version here and update the Effective Date at the top. We encourage you to check back now and then.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: contact@classymandarin.com